Zero-tolerance rules
No fighting. No screaming or disruptive shouting. No personal speakers or DJs.
Shared music is provided by Alberton Guesthouse at a reasonable volume.
Guest information
House Rules
These rules help Alberton Guesthouse keep the property safe, comfortable and enjoyable for every guest and visitor.
General conduct
Treat other guests, neighbours, staff and the property with respect. Street parking is not permitted. Group organisers are responsible for their team. Anyone who seriously disregards the rules may be asked to leave where lawful.
Night stays
No smoking inside rooms. No food in bedrooms. Visitors require prior permission and unregistered visitors may not stay overnight. Check-out is by 10am.
Refundable cleaning & damage deposit: night-stay groups of 4 or more guests must pay R10 in addition to the booking deposit. It is held separately from accommodation revenue and refunded by direct bank transfer after checkout once cleaning/inspection is complete and no chargeable damage is found.
Picnic day visits
Bring your own plates, glasses, cutlery and other picnic utensils. Bring extra swimming towels. Keep to the agreed day-visit times; extra time is not automatically available.
Swimming pool & safety
Use the swimming pool responsibly and supervise children closely at all times.
Booking deposit & cancellations
A direct accommodation reservation is temporarily held while payment is arranged. Paying at least R5 secures the date. A guest may instead pay a higher deposit or the full booking amount.
Because a secured date is removed from availability, amounts paid as a booking deposit are ordinarily retained as the cancellation charge when the customer cancels. This rule is applied subject to applicable South African consumer law, including limits on unreasonable cancellation charges and legally required exceptions.
Please share these rules with everyone in your group before arrival.
We look forward to hosting you at Alberton Guesthouse.